Shipping Policy
SHIPPING POLICY
This Shipping Policy explains how and when your Groove&Grain order will be delivered. It forms part of our Terms and Conditions.
1. Who we are
Groove&Grain is a trading name operated in micro-entreprise registered in UK.
Email: contact.groove.and.grain@gmail.com
Phone: +44 7473 965949
2. Where we deliver
We deliver to all addresses in the United Kingdom, as well as to most countries worldwide. Available destinations are shown at checkout.
3. Delivery costs
Standard delivery is free on all orders to UK addresses.
For international orders, delivery costs (if any) are calculated and shown at checkout before you pay.
4. Processing time
Orders are usually processed and dispatched within 2 business days (Monday to Friday, excluding public holidays). Orders placed at weekends or on public holidays are processed from the next business day.
5. Delivery time
United Kingdom: once dispatched, delivery usually takes 3 to 8 business days.
International: delivery times vary by destination and are shown at checkout where available.
The estimated delivery dates shown on our product pages and at checkout include processing time. Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to high demand, customs checks, carrier issues, bad weather or other circumstances outside our control. If your order is significantly delayed, we will contact you.
6. Carriers and delivery
Orders are delivered by trusted carriers such as DPD, to the door of the delivery address. Our carriers do not carry items inside, assemble furniture or remove packaging.
Please provide a phone number at checkout so the carrier can contact you about your delivery.
7. Customs, duties and taxes (international orders)
Orders shipped outside the United Kingdom may be subject to import duties, taxes (such as VAT) and customs fees charged by the destination country. These charges are not included in our prices or delivery costs and are payable by the recipient. We recommend checking with your local customs office before ordering.
8. Tracking your order
Once your order has shipped, you will receive a confirmation email with your tracking number. You can also follow your order at any time on our Track my order page: groovegrain.co.uk/apps/parcelpanel
9. Changing your delivery address
If you need to change your delivery address, please contact us as soon as possible. If your order has not yet shipped, we will update it straight away. Once your order has shipped and you have received a tracking number, we may not be able to change the address, but we will do our best to arrange a redirection with the carrier.
10. Missed deliveries
If you are not available when the carrier attempts delivery, they will usually leave a card or send a notification with options to rearrange delivery or collect your parcel. If a parcel is returned to us after unsuccessful delivery attempts, please contact us and we will arrange redelivery free of charge.
11. Damaged or missing items
Please check your parcel on delivery. If your furniture arrives damaged, or if parts are missing, please contact us within 48 hours of delivery with your order number, a short description and a few photos. We will arrange a replacement part, a replacement item or a refund, free of charge.
This does not affect your statutory rights.
12. Lost parcels
If your tracking has not updated for 14 days, or your parcel is marked as delivered but you have not received it, please contact us. We will investigate with the carrier and, if the parcel is confirmed lost, send a replacement or issue a full refund.
13. Risk and ownership
Responsibility for your order passes to you once it has been delivered to you or to a person you have nominated to receive it.
14. Your statutory rights
Nothing in this policy affects your statutory rights, including those under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For returns and refunds, please see our Return Policy.
15. Contact us
If you have any questions about your delivery, please contact us at contact.groove.and.grain@gmail.com or call +44 7473 965949.