FAQ
Everything you need to know before your records find their new home.
Product & sizing
Is there enough ventilation and space for cables?
Is there enough ventilation and space for cables?
Ventilation and cable-management features vary between models. Relevant openings, clearances and internal measurements are shown in the product specifications.
Will my hi-fi equipment overheat in the cabinet?
Will my hi-fi equipment overheat in the cabinet?
No, our furniture is designed with airflow in mind. Depending on the model, open-back sections, open shelving or ventilation gaps let warm air escape freely, helping your amplifier, turntable and other equipment stay cool. For best results, leave a few centimetres of space above and behind your amplifier, and check the ventilation details on each product page.
How many vinyl records can each cabinet hold?
How many vinyl records can each cabinet hold?
Storage capacity varies between models. An estimated vinyl capacity and the internal dimensions of each compartment are provided in the product specifications, helping you choose the cabinet that best suits your collection.
Will my turntable fit the furniture?
Will my turntable fit the furniture?
Our furniture accommodates most standard turntables. As turntables are available in several common size categories, please compare your equipment with the detailed dimensions provided on each product page.
How do I check the dimensions and supported weight?
How do I check the dimensions and supported weight?
Every product page provides the external dimensions, internal compartment measurements and maximum supported weight. Please compare these specifications with your turntable, amplifier, speakers and record collection before placing your order.
What is StableSound Architecture™?
What is StableSound Architecture™?
StableSound Architecture™ is our furniture-design approach focused on the needs of vinyl and hi-fi enthusiasts. It considers equipment stability, balanced weight distribution, ventilation, cable organisation and practical record storage. Available features vary by model and are detailed on each product page.
Delivery
How can I track my order?
How can I track my order?
Simply click Track my order in the menu at the top of the page and enter your order details to see exactly where your parcel is. You’ll also find your tracking link in your shipping confirmation email.
How long will delivery take?
How long will delivery take?
Delivery usually takes 2 to 5 business days (Monday to Friday) from the moment your order is confirmed. You’ll receive an email with your tracking details as soon as your order has been shipped.
Can I change my delivery address after ordering?
Can I change my delivery address after ordering?
Once your order has shipped and you’ve received your tracking number, we’re usually unable to change the delivery address. However, please contact us as soon as possible and we’ll do our best to arrange a redirection with our carrier.
What if I have a question about my delivery?
What if I have a question about my delivery?
Our team is happy to help. Get in touch via our contact page, by email or by phone, and we’ll get back to you as quickly as possible.
Assembly & care
What if a part is missing or damaged?
What if a part is missing or damaged?
If your furniture arrives with significant damage, please contact us within 48 hours of delivery with a few photos and a short description, so we can arrange a return. Our returns and warranty conditions are detailed in the Returns & warranty section. If a single part is missing, simply let us know and we’ll send it to you as quickly as possible.
Do I need any tools?
Do I need any tools?
We aim to include everything you need in the box, so you can usually start assembling straight away.
How should I care for my furniture?
How should I care for my furniture?
Simply wipe with a soft, dry or slightly damp cloth. Avoid harsh cleaning products, standing water and placing the furniture directly next to a radiator or in strong sunlight, which can affect the finish over time.
How long does assembly take?
How long does assembly take?
Based on feedback from our customers, assembly takes around one hour on your own, and it’s often even quicker with a second pair of hands.
Is the furniture easy to assemble?
Is the furniture easy to assemble?
Yes, every piece is designed for simple, stress-free assembly. Clear step-by-step instructions are included in the box, and all parts are labelled and counted. For some small fittings, we even add a few spares, just in case. If anything is missing or you need a hand, contact us and we’ll sort it out quickly.
Returns & warranty
What does the warranty not cover?
What does the warranty not cover?
Our two-year warranty covers manufacturing defects. It does not cover normal wear and tear, damage caused by misuse or accidents, incorrect assembly that doesn’t follow the instructions, or damage caused by moisture, direct heat or prolonged strong sunlight.
When will I receive my refund?
When will I receive my refund?
Once we’ve received and checked your return, your refund will be processed within 14 days to your original payment method.
How do I start a return?
How do I start a return?
Just send us an email with your order number and the reason for your return, and we’ll guide you through the next steps. You can also call us, but email is the quickest way for us to handle your request.
Who pays for return shipping?
Who pays for return shipping?
If your furniture arrives damaged, faulty or with missing parts, the return is completely free of charge. If you simply change your mind, you’re welcome to return your item within 30 days. In this case, the return shipping costs are at your expense.
What is your returns policy?
What is your returns policy?
You can return your furniture within 30 days of delivery. To be eligible, items must be unused, in their original condition and, where possible, in their original packaging. Once we receive and check your return, we’ll issue a full refund to your original payment method. If your furniture arrives damaged or faulty, please contact us within 48 hours of delivery and we’ll arrange a free return or replacement.
What warranty is included?
What warranty is included?
Our furniture comes with a two-year limited warranty. Coverage and exclusions may vary depending on the product, so please consult our Warranty Terms for complete information.
Payment
In which currency will I pay?
In which currency will I pay?
Prices are shown in your local currency where available. Your bank may apply its own conversion fees if your card uses a different currency.
When will I be charged?
When will I be charged?
Your payment is taken when you place your order. If you pay in instalments, the first payment is taken at checkout and the remaining ones are collected automatically according to your Klarna or PayPal plan.
Can I pay in instalments?
Can I pay in instalments?
Yes. At checkout, you can choose to split your purchase into 4 interest-free payments with Klarna or PayPal, subject to approval by the provider.
Is my payment secure?
Is my payment secure?
Yes. All payments are processed through our secure checkout, which is fully encrypted and certified to the highest industry security standard (PCI DSS Level 1). We never see or store your card details.
Which payment methods do you accept?
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Shop Pay, PayPal and Klarna.